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官網購票常見問題Q&A
General questions for official website ticket purchase Q&A
Q1:可以現場購票嗎?
A1:目前已開放現場購票,但仍建議您先至動物園官網購票,可免現場排隊購票。
Q1:Can I buy tickets on site?
A1:Shoushan Zoo(壽山動物園)available for on-site purchase.
Q2:如何進行預約及購票?
A2:請先點選註冊,填妥基本資料完成註冊,再登入進行預約及購票。
Q2:How to make reservations and purchase tickets?
A2:Please click Register first, fill in the basic information to complete the registration, and then log in to make the reservation and purchase tickets.
Q3:預約售票通路有那些?
A3:除了壽山動物園官網外,您也可以至全台7-11的i-bon機台、kkday及klook購票。
Q3:What channels are there for tickets booking?
A3:In addition to the official website of Shoushan Zoo(壽山動物園), you can go to any 7-Eleven stores in Taiwan through the their i-bon machines, kkday and klook also can purchase tickets.
Q4:壽山動物園有哪些票種?
A4:壽山動物園票種請參考 "壽山動物園票種說明"
Q4:What types of tickets are available at Shoushan Zoo(壽山動物園)?
A4:Please refer to "Instructions for Ticket Types of Shoushan Zoo".
Q5:入園前,何時可進行預約購票?
A5:預約日期為今日(含)至後2週之時段,每日分為上午及下午場次,若當日額滿請選擇其他日期,非預約日無法入園。
Q5:When can I make reservations to buy tickets before entering the park?
A5:The reservation date is from today (inclusive) to the next 2 weeks. It is divided into morning session and afternoon session every day. If the reservation session is fully booked, please choose another date. You cannot enter the park on non-reservation days.
Q6:如何辦理退票?
A6:退票最晚於入園當日至官網退票(其他購票通路請至原購票通路退票),若退票日超過(晚於)入園日期,票券視為無效,無法退票。
Q6:How to apply for a refund?
A6:Tickets can be refunded at the official website on the day of admission at the latest (for other ticket purchase channels, please go to the original ticket purchase channel for refunds). If the refund date is later (later) than the admission date, the ticket will be deemed invalid and cannot be refunded.
Q7:免費票要如何入園?
A7:符合免費票之民眾,請持相關證件,於入園當日至人工閘門驗證入園,免費票適用條件請參閱 "壽山動物園票種說明"
Q7:How to enter the park with free tickets?
A7:People who are qualified for free tickets, please present the relevant certificates and go to the artificial gate for verification on the day of admission. For the applicable conditions of free tickets, please refer to "Shoushan Zoo Ticket Types Instructions".
Q8:票券遺失或損毀可否換票?
A8:取票後,請妥善保管您的票券,如有遺失、被盜用、破毀或無法辨識等情形,恕不補發須重新預約購票。
Q8:Can the ticket be exchanged if the ticket is lost or damaged?
A8:After picking up the ticket, please keep your ticket properly. If it is lost, stolen, damaged or unrecognizable, it will not be reissued and you must make a new reservation to purchase the ticket.
Q9:網路購票後,如何取票?
A9:完成購票後,請於入園當日至動物園大門處「自動售票機」取票,可採非接觸式用掃描身分證條碼取票,或輸入身分證及手機號碼取票。
Q9:How to pick up the tickets after buying tickets online?
A9:After completing the ticket purchase, please go to the "automatic ticket vending machine" at the gate of the zoo to pick up the ticket on the day of admission. You can pick up the ticket by scanning the ID card barcode in a non-contact way, or enter the ID card and mobile phone number to pick up the ticket.
Q10:網路購票可用的付費方式有哪些?
A10:動物園官網購票可以用信用卡(聯合、VISA、Master、JCB)付款。但信用卡僅限台灣發行的信用卡刷卡。
Q10:What payment methods are available for online ticket purchases?
A10:You can pay by credit card (United(聯合), VISA, Master, JCB) when purchasing tickets on the official website of the zoo. Only Taiwan-issued credit cards are accepted.
Q11:可以只預約時段而不買票嗎?
A11:為了讓所有民眾更公平及減少預約未到的狀況,網路預約後須進行購票付款。入園日期選擇完成後,請進行購票及付款,若未完成購票付款,其預約資格僅保留至當日午夜24時,隔日將取消預約紀錄,並請重新預約。
Q11:Can I just make an appointment without buying a ticket?
A11:In order to make it fairer for all people and reduce the situation of no-shows, ticket payment must be made after online booking. After selecting the entry date, please purchase and pay for the ticket. If the payment for the ticket is not completed, the reservation qualification is only reserved until 24:00 midnight of the day, and the reservation record will be canceled the next day, and please make a new reservation.
Q12:團體票要如何購買?
A12:需於入園前二週至購票官網,以E-mail預約申請;預約當日至人工售票亭櫃台付款取票入園。
Q12:How to buy group tickets?
A12:You need to go to the ticket official website two weeks before entering the park to make an appointment and apply by E-mail; on the day of the reservation, go to the counter of the manual ticket booth to pay and pick up the ticket to enter the park.
Q13:我有壽山動物園認養卡,如何預約購票?
A13:只要持有壽山動物園認養卡且在效期內,可以享有免預約,請攜帶身分證件及認養卡至閘門驗證入園。
Q13:I have an “adoption card of Shoushan Zoo”(壽山動物園認養卡), how do I make the reservation to buy tickets?
A13:As long as you hold the adoption card of Shoushan Zoo and it is within the validity period, you can enjoy free reservation. Please bring your ID card and adoption card to the gate for verification and admission.
Q14:官網購票每次可購買幾張?
A14:官網購票最多可購買6張,不包括同行免費票(65歲長者及符合資格之免費孩童);超過人數請以另一人進行預約購票。
Q14:How many tickets can be purchased each time on the official website?
A14:A maximum of 6 tickets can be purchased on the official website, excluding accompanying free tickets (65-year-old seniors and eligible free children); if the number exceeds the number, please use another person to make an appointment to purchase tickets.
Q15:若同行的人員符合免費票資格,要如何購票?
A15:若同行的人員滿65歲或符合免費票資格的孩童,可以於網路購票時點選免費票人數,於入園當日至動物園大門處「自動售票機」取票。
Q15:If the accompanying personnel are eligible for free tickets, how to purchase tickets?
A15:If the accompanying persons are over 65 years old or children who qualify for free tickets, they can click on the number of free tickets when purchasing tickets online, and pick up tickets at the "automatic ticket vending machine" at the gate of the zoo on the day of admission.